Contact Us


Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Ticket Orders - Ticket purchases on the store are powered by our ticketing partner Crowdsurge. You will need to contact the Crowdsurge help team via their Support Page
  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support

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Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe:
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Ticket Delivery

Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.

More about Tickets >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Bruno Mars Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Select the category you wish to find out more about:

Clothing Size Guide

Clothing Size Guide

Unfortunately different manufacturers all vary slightly with the clothing sizes that they make for us. The following information below will be helpful when making a size choice, but should not be taken as an exact specification – they are a rough guide only based upon industry averages:

UNISEX T-SHIRTS INCHES (CHEST) CM (CHEST)  
Youth Small 30-32 76-81  
Youth Medium 32-34 81-86  
Youth Large 34-36 86-91  
Small 36-38 91-96  
Medium 38-40 96-102  
Large 40-42 102-107  
XL 42-44 107-112  
XXL 44-46 112-117  
WOMENS T-SHIRTS INCHES (CHEST) CM (CHEST) UK SIZE EURO SIZE
Small 30 76 8 - 10 36-38
Medium 32 81 10 - 12 38-40
Large 34 86 12 - 14 40-42
XL 36 91 14 - 16 44-46
HOODIES INCHES (CHEST) CM (CHEST)  
Small 34 - 36 86-91  
Medium 38 - 40 96-102  
Large 42 - 44 107-112  
Extra Large 46 - 48 117-122  
WOMENS HOODIES INCHES (CHEST) CM (CHEST)  
Small 32-34 81-86  
Medium 36 91  
Large 38-40 96-101  

 

How to pick the right size

If you are not sure what size to buy, the best way is to lay out one of your garment’s flat and measure the width (armpit to armpit). Double this width to get the chest measurement and compare this number to the table above.
e.g. if your T-Shirt’s width is 20” (or 50cm), then double that to get the 40”  chest measurement and on the table you can see that Medium would be you best choice for a slim fit, or Large for a loose fit.


International Size Comparison / Size Labelling with US stock
Sizes on the site are always listed in the UK/Euro Letter format (S / M / L etc.).

Below is a chart comparing different sizing standards from around the world.

International Clothing  Size Comparison

UK

4

6

8

10

12

14

16

18

20

22

European

32

34

36

38

40

42

44

46

48

50

US

1

2

4

6

8

10

12

14

16

18

 

US Garment Size Labelling

Occasionally we order in clothing from the US. In this case we will list the item on the store in UK/Euro letter format but you will receive the US garment which will typically be marked with the size below that – as the below table shows.
e.g. If you ordered a T-Shirt marked as Medium on the store that was from US stock, you will be ordering a T-Shirt  with the Medium approximate measurements as shown on the Clothing Size Guide, but the actual garment may be marked as ‘S’.

US Clothing Size Labelling

UK / Euro  (Displayed On Store)

XS

S

M

L

XL

US  (Displayed on US imported garments)

XXS

XS

S

M

L

If you are unsure about what you have received, measure the width (armpit to armpit), double this value to get the chest measurement, and compare it with the Clothing Size Guide

 

 

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