Contact Us


Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Ticket Orders - Ticket purchases on the store are powered by our ticketing partner Crowdsurge. You will need to contact the Crowdsurge help team via their Support Page
  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe:
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Ticket Delivery

Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.

More about Tickets >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Bruno Mars Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Select the category you wish to find out more about:

Wrong items have been delivered

Occasionally a packing error may occur in the dispatch process. If you have received a wrong item in your order:

1) Contact the Customer Services team on the link below selecting Wrong Item as the subject line and including the Order Reference number from your confirmation email and as much detail as possible about the damaged item, preferably with a photo.

2) They will confirm the request with you and advise you on returning the goods. We will cover the cost of postage for any defective physical Product return.

3) Once they have confirmed the request and return postage details, provided that you return the wrong physical Product to us within thirty (30) days following receipt (determined in the same manner as the Right of Cancellation in the Returns Policy above), we will (on your election) either send you a replacement physical Product upto the equivalent value of the relevant item, or provide you with a refund for that item. You will need to return the damaged item to us before we can take further action.

Received Wrong Sized T-Shirts?

Note. Size Labelling with US stock

Sizes on the site are always listed in the UK/Euro Letter format (S / M / L etc.).

Occasionally we order in clothing from the US. In this case we will list the item on the store in UK/Euro letter format but you will receive the US garment which will typically be marked with the size below that – as the below table shows.
e.g. If you ordered a T-Shirt marked as Medium on the store that was from US stock, you will be ordering a T-Shirt with approximate measurements for a UK/Euro Medium garment - as shown on the Clothing Size Guide, but the actual garment may be marked as ‘S’.

If you are unsure about what you have received, measure the width (armpit to armpit), double this value to get the chest measurement, and compare it with the Clothing Size Guide

International Clothing  Size Comparision

UK

4

6

8

10

12

14

16

18

20

22

European

32

34

36

38

40

42

44

46

48

50

US

1

2

4

6

8

10

12

14

16

18

UK / Euro

XS

S

M

L

XL

US

XXS

XS

S

M

L

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